Technical Support

To raise an issue with support team - visit Email Support.

Most commonly asked questions

Live Training

Click here for weekly Zoom dates.
Password reset

Forgotten your password? Here is how to reset it.
Associate upgrade

Become one of our vital funders and order durable, printed cards.

All user guides

Change Email Address

Instructions on how you can change your email address.
Monthly Update Process

Overview of the new monthly update process.
Migration Guides

For more information about updating your migrated account.
Legacy Reports

Information about the legacy reports and why they are no longer required.
Join Us

How to create an account and join the Control Group.
Add your photo

How to add a photo to your record and your cards.
Manage Subscription

View, manage, and cancel your subscription at any time.
Reporting a Death

How to record your death or the death of a participant.
Add household

How to add members of your household to your account.
Get cards

How to create digital cards and order durable, printed versions.
Create your Health Records

Add, update and maintain your health records.
Change Name

Change the name on your account and cards.
Free resource

How to download your Participant Letter and Certificate.
Chat to us

Our support admins can help you with your support query.
Account settings

Manage your account and your subscription.
Refund policy

Before becoming an Associate - please ensure you read our policy.
Submit a support request

If you cannot find the answer to your query.

Email Support

If you still require help, please use the below form to raise a support request and a member of our team will get back to you as soon as possible.